Your mobile connection doesn’t work? Do not panic! We are here to help:

If you're abroad and your data connection isn't working, here's a general order to check things — works regardless of which provider you're using.

1. 1.

   Confirm data roaming is on.

   The most common cause. Check Settings → Mobile/Cellular → your eSIM line → Data Roaming, and make sure it's on for the line you're trying to use.

2. 2.

   Restart your phone, or toggle Airplane Mode.

   Either forces the phone to re-attach to a network from scratch. Wait 10–15 seconds before turning Airplane Mode back off.

3. 3.

   Check you're on the right line.

   If you have two eSIMs or a SIM plus an eSIM, confirm the correct one is set as your active data line.

4. 4.

   Try manual network selection.

   Settings → Mobile/Cellular → Network Selection, turn off "Automatic," and pick a network yourself. Phones sometimes lock onto a weak signal and won't switch on their own.

5. 5.

   Check your balance or plan status.

   Log into your provider's app or site and confirm your plan hasn't expired or run out of data.

6. 6.

   Reinstall the eSIM profile if needed.

   If it shows as installed but still won't connect, the profile may be corrupted. Many providers let you re-scan the original QR code to reinstall it on the same phone.

7. 7.

   Confirm the country is actually covered.

   Some plans exclude specific countries. Worth checking your provider's coverage list before assuming something's broken.