Privacy Policy

The Privacy Policy, including Description of Services and Terms and Conditions referenced herein (collectively, the “Agreement”) set forth the terms and conditions that apply to The Customer’s use of any Service through Website owned by and/or operated by the Company (as these and following terms are defined below). The Customer’s enrollment in, use of or payment for the Services, confirms the Customer’s unconditional acceptance and agreement to the terms and conditions set forth in this Agreement, a written form of which is available at the Website. If the Customer does not agree to be bound by this Agreement, the Customer cannot use the Services. The Company may alter, modify or amend this Agreement from time to time without any further notice. Unless otherwise provided in this Agreement, any and all such alterations, modifications or amendments shall be effective immediately upon posting on the Website. THE CUSTOMER’S CONTINUED USE OF THE CUSTOMER’S ACCOUNT AND/OR THE SERVICES FOLLOWING THE POSTING OF ANY SUCH ALTERATIONS, MODIFICATIONS OR AMENDMENTS ON THE WEBSITE WILL BE CONCLUSIVELY DEEMED TO BE ACCEPTED BY THE CUSTOMER.

A. DEFINITIONS

    “Account” means a Customer’s account, which is identified by the Customer’s information entered during registration as provided in Section B.1 below, and which contains the Customer’s balance.
    “Company”, means MTX Connect S.a.r.l. and/or any of its affiliates, subsidiaries, and parent companies involved in providing the Customer with the Services;
    ”Customer” means a user of the Services;
    “Description of Services“ means a document that sets forth the specific prices and charges, service descriptions, and other information that apply to each of the Services. The Description of Services can be reviewed on the Website;
    “Services” mean the telecommunication services provided by MTX Connect as more specifically described in the Description of Services. The Services may not be available in all locations;
    “SIM Card” means a SIM card manufactured upon request of and in accordance with requirements of the Company and which is designed to facilitate internet access on the territory, at the price of and under the terms and conditions as are set out on the Website.
    “Personal Information” means the Customers personally identifiable information.

B. PRIVACY STATEMENT

    The Company recognizes the importance of protecting the Customer’s personal information. The Company is committed to safeguarding the Customer’s privacy through instituting policies and security measures intended to ensure that Customer’s personal information is handled in a responsible and safe manner, and in compliance with applicable rules and regulations, including the EU Data Protection Directive 95/46/EC. This Privacy Policy is posted on websites that are owned and/or operated by MTX Connect S.à r.l. or its affiliates (collectively, "Website") and explains the type of information the Company collects, uses, stores and shares, and what the Customer’s rights are. This Privacy Policy applies to the Company’s Website and Services. By visiting the Company’s Website or by using the Company’s Services the Customer is accepting and consenting to the practices described in this Privacy Policy.

C. NOT FOR CHILDREN

    A Website is not intended for use by children. Children under 18 years of age are not permitted to be a Customer. If you a person is under the age of 18, he/she shall not use a Website and shall not send the Company any information about him/herself. If a child under 18 submits information through any part of the Website, and the Company becomes aware that the person submitting the information is under 18, the Company will attempt to delete this information as soon as possible. The Company neither knowingly collects any personal information about children under 18, nor it knowingly uses nor discloses such information.

D. INFORMATION COLLECTION POLICY

    When the Customer engages in specific activities on the Website, such as ordering or applying for the Services, the Company requests the Customer to provide certain information by submitting it online. The Company may also obtain personal information during the course of the Customer’s use of the Services. Such information may include, but is not limited to, name, title, company name, mailing, billing or shipping address, e-mail address, phone number, credit card information, location information and other personal information. Like many other websites, the Website automatically collects certain information and stores it into log files. This information does not identify users individually and is not linked to the Customer’s personal information. Collecting and storing such information allows the Company to analyze the trends, to diagnose the problems with the Company’s servers, track the activity and movements of users around the Website and gather demographic information about the Company’s user base.
    To allow the Company to improve the Website and to better respond to the Customer’s orders and requests, the Company uses "cookies" to track the Customer’s visits. The Company also collects statistics on visitors’ traffic to the Website so that the Company can constantly improve the Website usefulness. All such statistics are anonymous and do not identify specific visitors. The Company may anonymously track the Customer’s visits to the Website by using cookies provided by a third party. The Company also uses third party vendors to help manage the Company’s online advertising on other websites. These third party vendors use cookies as well to serve the Company’s advertisements and this enables the Company to learn which advertisements bring customers to the Website. In addition, third party vendors allow the Company to customize the Website to the Customer’s needs.
    A cookie is a piece of information sent to the Customer’s browser by a web server that uniquely identifies the Customer’s browser and tracks for visit. This information will not identify the Customer’s personally and the Customer remains anonymous unless he/she has previously provided us with his/her personal information. Most browsers are structured to accept cookies but the Customer can set his/her browser to turn the cookies off or to set up a notification upon receipt of a cookie, which gives the Customer an option whether to accept the cookie or not. The Customer can see the cookies in the cookies folder on his/her computer and can delete the cookies at any time. However, if the Customer disables the cookies, he/she may not be able to access certain areas or take advantage of certain features or services on the Website.

D. PERSONAL INFORMATION USAGE POLICY

    The Company or its affiliates may collect, transfer, store and process the Customer’s personal information as follows:
    - to deliver to and to bill for the Services, and to communicate with the Customer concerning his/her account and and/or service issues. Personal information may also be provided to a third party for credit card verification, billing and licensing compliance and usage purposes.
    - to provide to the Company’s third party support services contractors for proper rendering of the Services.
    - to provide the Customer with commercial newsletters, information on service updates, targeted advertising, promotions and special offers.
    - to provide the Customer with the service, instructions and assistance for a more personalized experience based on the information obtained from the Customer, such as language preferences, country locations, business type and any content or other preferences.
    - to provide information to the Company’s third party service and product contractors selected by the Customer through the Website. All such information that the Customer chooses to provide to us or directly to the Company’s third party service or product contractor will be subject to the privacy policy of such selected by the Customer contractors and not to this Privacy Policy.
    - to access, use, preserve or disclose the Customer’s personal information to satisfy any applicable law, rule, regulation, legal process or governmental request and/or to protect the rights, property and safety of the Company, its users or the public as required or permitted by law. The Company has no duty to notify the Customer on the above circumstances.
    - to resolve disputes and troubleshoot problems.
    - to promote the Company’s products and services with testimonials, feedback and opinions provided by the Customer, as further described in the Terms and Conditions.

E. INFORMATION SHARING POLICY

    The Company may share the Customer’s information with its affiliates and with third parties for the limited purposes as set forth above. The Company does not otherwise rent, sell or distribute the Customer’s personal information to third parties without the Customer’s consent.

F. INFORMATION STORING POLICY

    The Company stores the Customer’s personal information only for as long as it is necessary to achieve the purpose for which it was collected. The Company may purge the Customer’s contact data from its system within 18 months of the Customer’s account inactivity. The Company will purge the Customer’s personal data if the Customer cancels his/her account. Should the Customer want his/her personal data deleted at any time, please contact us via email at: support@mtxc.eu. Where required by law, the Company will store transactional data, even when the account is cancelled, or closed due to inactivity.

G. OPTING IN

    Upon registering an Account the Customer may choose an option of receiving the information from the Company about updates to the Services, promotions, and special offers. To opt out from such information the Customer shall send a request at privacy@mtxc.eu or via post addressed to:
    MTX Connect S.à r.l. 4, rue A. Graham Bell L-3235 Bettembourg Luxembourg
    Should the Customer choose any opt in option for the company’s third party contractors’ information, The Customer shall follow the relevant third party's privacy policy for his/her opt out rights with respect to such information.

H. WEBSITE LINKS

    The Website may contain links to other websites or other websites may be linked to the Website. The privacy policies posted on such other websites shall be observed by the Customer. The Company is not responsible for privacy practices, content, information collection practices and security measures of any websites except for the Website. This Privacy Policy solely applies to the Website. The Company does not exercise any control over the websites displayed as links or advertisements from within the Company’s various services. These other websites may place their own cookies or other files on the Customer’s computer, collect data or solicit personal information from the Customer. This Privacy Policy is inapplicable to such activity.

I. SECURITY

    The Website uses industry standard technology as security measures for protection against loss, misuse, or modification of the Customer’s personal information. The Company maintains physical, electronic, and procedural safeguards in connection with the collection and storage of the Customer’s personal information. Contact and financial information, such as credit card number, is submitted through a secure (HTTPS) connection and stored in the Company’s database, protected by a firewall.

J. CHANGES TO PRIVACY POLICY

    This Privacy Policy is subject to any further amendments or modifications at any time due to development of the Website and the Services. Any such amendment of modification will become effective when posted on the Website.
    For any queries regarding this Privacy Policy, please contact the Company’s Data Protection Officer at privacy@mtxc.eu, or or via post addressed to:
    MTX Connect S.à r.l. 4, rue A. Graham Bell L-3235 Bettembourg Luxembourg
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